Privacy Policy
Last updated: October 2025
Axis.ke (“we,” “our,” or “us”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or engage our loan consulting services.
By using our website or services, you consent to the data practices described in this Policy.
If you do not agree with any part of this Privacy Policy, please do not use our website or submit personal information to us.
1. Information We Collect
We may collect and process the following types of personal data:
1.1 Information You Provide Directly
When you contact us, inquire about our services, or engage in a consultation, we may collect:
Full name
Email address
Phone number
National ID number (for verification and CRB checks)
Employment details or payslips (for loan assessment)
Loan requirements (desired amount, purpose, preferred term, etc.)
Security or collateral information (e.g., title deed, logbook)
Any other documents or details necessary to facilitate the loan process.
1.2 Automatically Collected Information
When you visit our website, we may automatically collect:
Your IP address and approximate location
Browser type and device information
Pages visited and time spent on the site
Referring website or search engine data
This information helps us improve our website performance and user experience.
1.3 Cookies
Our website may use cookies to enhance user experience and analyze website traffic.
You can choose to disable cookies through your browser settings, though this may affect certain website functionalities.
2. How We Use Your Information
We use your personal information solely for legitimate business purposes, including:
Understanding your financial needs and loan preferences
Conducting credit or background checks (with your consent)
Comparing loan offers from financial institutions on your behalf
Communicating with you about your consultation or inquiry
Maintaining internal records and improving our services
Complying with applicable legal or regulatory obligations.
We do not sell, rent, or lease your personal data to third parties.
3. Lawful Basis for Processing
We process personal data under one or more of the following lawful bases:
Consent: You have given clear consent for us to process your data for a specific purpose.
Contractual Necessity: Processing is necessary to perform the services you have requested.
Legal Obligation: Processing is necessary to comply with applicable laws or regulations.
Legitimate Interest: Processing is necessary for our legitimate business interests, such as service improvement and fraud prevention.
4. Sharing of Information
We may share your personal data only in the following cases:
4.1 Financial Institutions
To identify suitable loan products and obtain offers, we may share necessary details (such as employment or income data) with partner banks or lenders.
We will only share such data with your knowledge and for the purpose of obtaining loan information or quotes.
4.2 Service Providers
We may engage trusted third-party service providers to perform operational tasks (e.g., credit checks, document verification, website hosting). These providers are bound by confidentiality and data protection obligations.
4.3 Legal Requirements
We may disclose your personal information if required to do so by law, regulation, or court order, or to protect our rights and comply with legal obligations.
5. Data Storage and Security
We implement appropriate technical and organizational measures to secure your personal data against:
Unauthorized access
Loss, misuse, or alteration
Disclosure or destruction
All data is stored securely, and access is restricted to authorized personnel only.
Sensitive data such as national ID numbers or financial documents are handled with strict confidentiality.
6. Data Retention
We retain personal data only for as long as necessary to:
Fulfill the purposes for which it was collected;
Comply with applicable laws and regulations; or
Resolve disputes and enforce agreements.
Once data is no longer required, it will be securely deleted or anonymized.
7. Your Rights
Under the Kenya Data Protection Act (2019), you have the following rights:
Right to Access: You may request a copy of the personal data we hold about you.
Right to Correction: You may request that we correct inaccurate or incomplete information.
Right to Deletion: You may request that we delete your personal data where it is no longer necessary for the purpose collected.
Right to Object: You may object to the processing of your data under certain circumstances.
Right to Data Portability: You may request to receive your data in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us at info@axis.ke
We may require identity verification before processing such requests.
8. International Data Transfers
Although our business primarily operates in Kenya, your information may be processed or stored on servers located outside Kenya.
Where such transfers occur, we ensure that appropriate safeguards (such as secure hosting and compliance with data protection standards) are in place.
9. Children’s Privacy
Our website and services are intended for individuals aged 18 years and above.
We do not knowingly collect or store personal data from minors.
If we become aware that we have inadvertently collected personal data from a minor, we will delete it immediately.
10. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time.
Revised versions will be posted on this website with an updated “Last Updated” date.
Continued use of our services after such changes constitutes acceptance of the revised policy.
11. Contact Information
For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Axis.ke
Email: info@axis.ke